At Ivory Soles, we want you to be completely satisfied with your purchase. Please read our exchange policy carefully before placing your order.
Items bought through our website are eligible for exchange within 7 days from the date of delivery. To process an exchange, please present your original receipt. Items must be unused, unworn, and in their original undamaged condition.
Exchanges are available exclusively on regular-priced items. Unfortunately, discounted or sale items are final sale and cannot be exchanged under any circumstances.
Replacement items are subject to availability at our outlets at the time of your exchange request. We can only offer alternatives based on what is currently in stock, and pricing will reflect the current selling price at the time of exchange.
If the replacement item you select is priced higher than your original purchase, the difference in value will need to be settled in cash at the time of exchange.
Ivory Soles reserves the right to make the final decision in all exchange-related matters. Our team will assess each request on a case-by-case basis to ensure fairness.
For any exchange queries or to initiate an exchange request, please contact our Customer Care team at 0312-770-79-01. We aim to respond to all inquiries as promptly as possible.
Contact us at ivorysoles2026@gmail.com or call 0312-770-79-01